Return and refund policy

Return/Exchange Policy

1,Our responsibility

We are responsible for all the following defective items within 30 days : If the product is damaged in shipping, the product has quality problems, etc.

2,Customer's responsibility

If the return or exchange is due to the customer's reasons, the customer is responsible for the shipping fees. Please consult your local logistics provider for shipping charges.

We do not accept returned package without notifying us upfront.
We do not accept packages returned using COD service.
Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.

Return Process

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

Submitting return request by dropping an email. our email:pokesign.jp@gmail.com.
Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within 1-2 business day)
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
Refund will be released within 5 business days after we received the package.